Calabrio Moves to Mpls. to Accommodate Growth

Calabrio, Inc., a developer of call center optimization software, has relocated its headquarters from Plymouth to downtown Minneapolis to accommodate its expanding work force.
 
The company moved into its new office, which is located in the Wyman Building at 400 First Avenue North, on Thursday, according to company spokeswoman Kristen Jacobsen. The new office comprises 30,000 square feet—about 6,500 square feet more than its Plymouth location.
 
Calabrio has 128 employees globally, 109 of whom work in Minneapolis, with the remainder located in offices in Thailand, the Netherlands, and throughout the United States, according to Jacobsen. 

The company said it moved to downtown Minneapolis to accommodate its continued growth. Calabrio had 103 employees in 2011, grew to 122 workers by the end of last year, and plans to increase its employee base another 30 percent—to about 160—by the end of 2013.

Calabrio first announced its expansion plans at the end of January following what it described as a successful year, driven by a 35 percent year-over-year growth in users of its Calabrio One Workforce Optimization software. The software—which personalizes and optimizes call recording, quality assurance, work force management, speech analytics, and performance-based reporting—is meant to help contact centers streamline operations and cut costs.

In addition, Calabrio expanded an existing partnership last year with San Francisco-based Cisco Systems, which now uses Calabrio’s recording applications in some of its programs.

“Calabrio continues its commitment to delivering simplified, user-centric solutions that take the complexity out of contact center management,” President and CEO Tom Goodmanson said in a statement. “We look forward to building on our 2012 accomplishments to evolve the contact center into an information powerhouse that drives informed and strategic decision-making.”
 
The company currently has more than 3,400 customers.